Efficient communication in the medical field is very important, especially between patients and the doctor or medical assistant.

Explain the basic process of effective communication. Discuss the importance of communication in providing excellent customer service. Identify the advantages and disadvantages of effective communication in the medical environment, and discuss how nonverbal communication plays a role in the communication process and provide examples.

Create a scenario in which effective communication was utilized and achieved. Also, create a scenario in which effective communication was not utilized or achieved, and explain what went wrong.