Which of the following statements about employee training is false?
A. It is not necessary to constantly train and retrain employees on basic job tasks.
B. Training is expensive.
C. Training can be used to help employees develop positive attitudes about guest service.
D. Managers must define their company’s employee-training needs.

1. …

Identifying leadership styles
Using the results of your H&B model based survey of leadership style, post an entry on the differences in modes of behaviour of the individuals you surveyed. *(Use the H&B model to determine the leadership style of individuals within your organisation. Write a journal entry that highlights the differences in the modes of behaviour you witnessed that the individuals.)
*Definition of H&B model should be = The Hersey and Blanchard model
This leadership model was conceived by Paul Hersey and Ken Blanchard and is also referred to as ‘four quadrant leadership’. Essential to this model is the premise that there is no singularly effective style of leadership; instead, leader behaviour must be relevant and adaptable to context and task.
The model rests on two fundamental concepts: leadership style and the level of maturity of the followers, individually and as a group.
This maturity is demonstrated as a readiness to perform in a given situation, both in terms of ability and confidence. Leaders must understand their followers’ maturity and readiness to perform certain tasks in order to emphasise the alternative styles as needed.
The quadrants of this model refer to four possible styles of leadership:
? The delegating style allows the group to take responsibility for task decisions. It is a low-task, low-relationship style.
? The participating style emphasises shared ideas and participative decisions on task directions. It is a low-task, high-relationship style
? The selling style explains task directions in a supportive and persuasive way. This is a high-task, high-relationship style.
? The telling style focuses on giving specific task directions and closely supervising tasks. It is a high-task, low-relationship style.