Unit Employees Customers processed

A 4 36

B 5 40

C 8 60

D 3 20

a. Compute the labour productivity and multifactor productivity for each unit

b. Suppose a new, more standard procedure is to be introduced that will enable each employee to process one additional customer per day. Compare the expected labour and multifactor productivity rates for each unit.For multifactor productivity assume an 8-hour day.