HR
1.How can the service provider reach the customer expectation?
in this question you need to explain what the service provider need to do in order to meet the customer expectation, give examples

2.What role that the HR manager play in a service organisation?
in this question you have to define the hr manager role within the service organisation, his role in everything, what should he do especially in term of communication with his employess,…etc give examples also

Prepare and Present a 8-10 minute Oral Presentation (power point) addressing the following:

•Identify two jobs within the company of your choice.
•Describe the general function of performance management systems. If your assigned company does not use a performance management system, would you recommend it use one? Why or why not?
•Suggest two job evaluation methods for each of the positions. What would be the advantages and disadvantages of these methods, based on the positions you have selected?
•Compare possible compensation plans for the two positions.
•Explain the importance of providing employee benefit plans to employees working in the chosen positions.

Format your presentation consistent with APA guidelines. Intro and conclusion slides, references used.