12) Middle management needs systems to help with monitoring, controlling, decision making, and administrative activities.

13) Sometimes you will hear TPS referred to as business intelligence systems because they focus on helping users make better business decisions.

14) Digital dashboards are becoming an increasingly popular feature of DSS.

15) Information that was previously fragmented in different systems can be easily shared across the firm to help different parts of the business work more closely together.

16) Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization.

17) Supply chain management (SCM) systems help businesses manage relationships with their customers.

18) Customer relationship management (CRM) systems help firms manage their relationships with their customers.

19) SCM systems consolidate and integrate customer information from multiple communication channels.

20) Transaction processing systems (TPS) enable organizations to better manage processes for capturing and applying knowledge and expertise.

21) Knowledge management systems (KMS) also link the firm to external sources of knowledge.

22) KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization.