Review case 6.1 in the text, which describes a breakdown in communication within a mutual fund company. This discussion thread has two parts.
First, rate the strengths of the external, vertical, and horizontal communication networks based on information in the case on a 1-5 scale (with 5 being the strongest). Be sure to explain your ratings.
Second, imagine that you are Trent McGuire. What should be your first 2-3 steps in improving communication (in order to also improve organizational performance) and which media will you selectand why?