Here are the instructions – further to what I’ve provided in class. Read the CASE (attached as a pdf) and think about it in the context (read carefully) of the two sentences I offer as a ‘question’ below.
1. Draw first process flow
2. Draw modified process flow
3. Provide justification

Question:
1. You are the manager of the clinic, in this case, a physician, and you have the opportunity to positively impact the experience of patients, take your role seriously.

This represents something you will have the opportunity to do in your professional career, guaranteed. It is important that you try to think about how you could practically, realistically impact a positive change. Be explicit and detailed.