Question 1 

Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking.

Answer 

cross-functional teams

self-directed teams

cross-departmental teams

virtual teams

statutory teams

Question 2 

When teams accomplish more than the total of their individual members’ capabilities, __________ occurs.

Answer 

exchange

association

synergy

harmony

union

Question 3 

Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________.

Answer 

informal groups

virtual groups

temporary groups

interim groups

ad hoc groups

Question 4 

Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.

Answer 

plan things

reengineer things

recommend things

make or do things

review things

Question 5 

The __________ is another name for the functional silos problem.

Answer 

individual unit problem.

serviceable group problem

functional chimney problem

hyper-focused team problem

exclusive over-assemblage problem

Question 6 

__________ refers to a person’s relative rank, prestige, and standing in a group.

Answer 

Condition

Standing

Fullness

Status

Prominence

Question 7 

Tasks that are routine and easily subdivided lend themselves to:

Answer 

hierarchical communication networks.

parallel communication networks.

decentralized communication networks.

restricted communication networks.

centralized communication networks

Question 8 

_________-role conflict occurs when a person’s values and needs come into conflict with role expectations.

Answer 

Intrasender

Intersender

Person

Inter

Outer

Question 9 

__________is a “logically perfect” group decision making method because all team members agree totally on a course of action.

Answer 

Consensus

Unanimity

Majority rule

Minority rule

Lack of response

Question 10 

__________ occurs when too much is expected and the individual feels overwhelmed with work.

Answer 

Role conflict

Role indifference

Role encumberment

Role overload

Role frustration

Question 11 

When workspace architecture is studied as an influence on communication behavior, this is part of:

Answer 

cohesiveness.

proxemics.

virtual communication networks.

team building.

relationships.

Question 12 

Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as “Does anyone object?…No? Well, let’s go ahead then.

Answer 

majority rule

lack of response

authority rule

consensus

minority rule

Question 13 

What Decision-Making concept is reflected in the popular adage, “If at first you don’t succeed, try, try again?”

Answer 

Intuition

Escalating commitment

Bounded rationality

Non-programmed Decision-Making

Satisficing

Question 14 

The __________ model views decision makers as acting in a world of complete certainty.

Answer 

behavioral decision

true decision

cognitive decision

classical decision

aesthetic decision

Question 15 

The first step in the rational decision model is _______________.

Answer 

choosing a preferred course of action

recognizing and defining the problem or opportunity

identifying the alternative courses of action

evaluating the results

implementing the preferred course of action

Question 16 

A decision maker holds a meeting to get everyone’s agreement on a system for deciding how to make a lunch schedule. This is an example of a(n) _________ decision method.

Answer 

groupthink

authority

consultative

team

minority

Question 17 

__________, or the use of one’s intellect, is important in all aspects of Decision-Making.

Answer 

Intuition

Attitudinal formation

Judgment

Perceiving

Sensing

Question 18 

The process of choosing a course of action for dealing with a problem or opportunity is __________.

Answer 

selection making

decision shaping

decision-making

judgment resolution

judgment generation

Question 19 

__________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.

Answer 

Leniency

Suppression

Neglect

Avoidance

Tolerance

Question 20 

__________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.

Answer 

Substantive conflict

Emotional conflict

Indigenous conflict

Rational conflict

Impulsive conflict

Question 21 

__________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members.

Answer 

Vertical

Horizontal

Line-staff

Task

Role ambiguity

Question 22 

__________ goals deal with outcomes that relate to the “content” issues under negotiation.

Answer 

Relationship

Substance

Object

Discretionary

Material

Question 23 

__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

Answer 

Competition

Avoidance

Collaboration

Authoritative command

Compromise

Question 24 

__________ negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.

Answer 

Integrative

Distributive

Good-faith

Consolidating

Process

Question 25 

__________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with.

Answer 

Indirect

Hard distributive

Direct distributive

Integrative

Soft distributive