1. What is your gender –
? Male
? Female
2. What is your age?
? Below 25
? 26 to 35
? 36 to 60
? Above 60
3. The highest academic qualification
? High School Education
? College Diploma
? Bachelor
? Masters
? PhD
? Other
? If you selected Others, please specify:
4. I’m from
? Asia Pacific
? Middle East
? Europe
? Africa
? Other
? If you selected Others, please specify:
5. What is/was your main purpose for this air trip?
? Business Travel
? Tourist
? Other
? If you selected Others, please specify:

6. How do you rate the customer care services of our airport staffs?
? Very satisfied
? Somewhat satisfied
? Neutral
? Somewhat dissatisfied
? Very dissatisfied
7. How frequently do you use our airport?
? Daily
? Weekly
? Every 2 – 3 weeks
? Monthly
? Every 2 – 3 months
? Once or twice yearly.

8. How do you rate your entire experience at the airport today?
? Very satisfied
? Somewhat satisfied
? Neutral
? Somewhat dissatisfied
? Very dissatisfied
9. Please rate the level of knowledge of our airport staffs regarding airlines rules and regulations
? Very poor
? Poor
? Fair
? Good
? Very Good

10. How knowledgeable is our airport security desk?
? Very poor
? Poor
? Fair
? Good
? Very Good
11.Kindly rate MCT International Airport security services
? Very poor
? Poor
? Fair
? Good
? Very Good
12. Kindly rate MCT International Airport customers’ care services
? Very poor
? Poor
? Fair
? Good
? Very Good

13. Kindly rate MCT International Airport Information desk for new airlines / passengers
? Very poor
? Poor
? Fair
? Good
? Very Good
14. Are you aware what deregulation in airline industry is?
? Yes
? No
15.Have the customers’ services level improved after deregulation?
? Yes
? No
16.What is your suggestion to improve our customers’ services in the face of deregulation?

17. Do you feel any uncomfortable in parking your car within airport?
? Yes
? No
? If no please say the reason:

18.Are you satisfied with the baggage loading, and delivery time?
? Yes
? No
? If no please specify the reason:

19. Are you satisfied with Airline check-in system in the airports?
? Yes
? No
? If no please specify the reason:
20.Are you satisfied with the check in and check out in Immigration?

? Yes
? No
? If no please specify the reason:

21. For how long have you used our airport?
? Less than 6 months
? 1 year to less than 3 years
? 3 years to less than 5 years
? 5 years or more.
22.Kindly our airport compared to others you have used within this year?
? Yes
? No

If no please suggest appropriate area to improve:
23.Please rate us based on our operating staffs
? Very satisfied
? Somewhat satisfied
? Neutral
? Somewhat dissatisfied
? Very dissatisfied

24.How do you rate our managers?
? Very satisfied
? Somewhat satisfied
? Neutral
? Somewhat dissatisfied
? Very dissatisfied

Do you have any suggestions for improvement?
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