Order Description

Read the attached Requirements.docx carefully.

Note1: I do NOT need an introduction. Start with the literature review right away.

Note2: Must use 5 references on each discussed principle. Total references in the paper should at least be 15.

Selected Company for the paper >> Emirates Airlines

Selected 3 Principles for the paper:

P2: Leadership

P6: Continual Improvement

P8: Mutually beneficial supplier relationships

Explain how each principle is practiced in the organization.

The Principles are from this document

http://www.iso.org/iso/qmp_2012.pdf

used book in class:

Evans/Lindsay, Managing for Quality and Performance Excellence, International Edition, South Western / Thomson Publishing Company, 2014.

REQUIREMENTS

Investigate and research three leading practices in quality management in a UAE organization that exercised any quality management framework. The group should begin by looking for current academic research or writing on the selected topic. The group is expected to do some original field research within the organization. The group’s investigation should explain the practice and its tools, present a literature review, examine how these different practices are applied, and make specific recommendations for the organization to address any issue(s) with these practices. The group is to include citations and references for all sources used, following the Harvard style.

Must use 5 references on each discussed principle. Total references in the paper should at least be 15.

Selected Company >> Emirates Airlines

Selected 3 Principles:

P2: Leadership

P6: Continual Improvement

P8: Mutually beneficial supplier relationships

REPORT OUTLINE AND MARKING CRITERIA

•    Introduction   /10

–    Introduction clearly explains the key focus of the paper (including the specific three leading practices in quality management), highlights key substantive issues, and provides a sense of structure for the entire paper.

–    Students demonstrate an understanding of the intent of the assignment.

–    Key findings are identified.

•    Literature review and ‘Benchmarking’   /15

–    Scholarly articles selected help to analyze identified the practises.

–    Relevant best practices from other organisations have been discussed.

•    Original Research   /20

–    There is evidence that the research is well planned and executed.

–    Research methods are appropriate.

–    Results are clearly presented.

•    Analysis & Discussion   /20

–    Analysis is well structured and coherent (i.e analyses fit into a broader argument structure).

–    Students have applied the relevant literature (models, concepts and theories) to analyse their own results in the context of international research.

•    Recommendations & Conclusion   /15

–    Conclusion provides a clear ending and presents a clear summary of the key paper findings.

–    Students offer specific recommendations and actionable solutions based on their research findings. Any complexities in the topic are explained and a clear ‘argument’ is presented.

•    Quality of Referencing for Final Paper   /10

–    Quality of citations chosen (Close integration of supporting evidence into each section)

–    In-text citation format quality (Correct use of Harvard system of referencing)

–    Adequate usage of in-text citations appropriately referenced in the reference section

–    Final reference list format quality (Correct use of Harvard system of referencing)

•    Overall Approach   /5

–    It is apparent students have learned from the research.

–    Students have demonstrated an ability to synthesize all elements of their selected research in a coherent and organized fashion throughout the paper.

–    There is originality in presentation of material.

•    Written Expression   /5

–    Grammar, sentence structure, capitalization, organization of ideas consistent with expected master’s level quality.

TOTAL /100

Final Paper
For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through:

http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf

Please create a critical analysis through answering the following:

The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture.
Evaluate techniques to enhance design of work processes, process control, and process improvement,
Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.

Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:

Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must address the topic of the paper with critical thought.
Must utilize at least four scholarly and/or peer-reviewed sources.
Must document all sources in APA style, as outlined in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style.