Assignment Requirements

Assessment Item Three – Individual Analysis of interpersonal Skills:
Length: 2000 words (1 mark per 100 words will be deducted where the word limit is exceeded by more than 10%)
Weighting: 50%
Total Marks: 50
You are to consider a recent conversation or communication exchange you had with someone and analyse the interaction, giving reference to your use of receiving and sending skills as well as your management of the interaction. Throughout your analysis you should demonstrate your understanding of concepts explored throughout the course. You will not be able to explore every concept presented in the course given the word length. Therefore, it is important that you consider carefully the key ideas you wish to communicate throughout the analysis.

Criteria & Marking:

MARKING CRITERIA
LECTURER’S RATING
1) Content of critique:
· Demonstrated understanding of concepts associated with Modules One, Two and Three;
· Application of concepts to the chosen interaction.
/14
2) Structure of Analysis:
· Logically developed;
· Clear structure.
/14
3) Evidence of personal reflection:
Conceptualisation of thoughts associated with the interaction;
Clear establishment of context, content and process
Clarity of presented ideas.
/14
4) Writing Mechanics:
Correct grammar/spelling;
Use of language;
Style and presentation;
/8

Final Result
/50
Overall weighting 50%
Some of the Topics to cover
• an overview of communication;
• qualities of an effective communicator;
• assuming the 2nd perceptual position;
• non-verbal behaviour;
• observation;
• barriers to listening;
• attending behaviours (SOLER);
• micro-skills of communication including minimal encouragers, following behaviour; reflection of feelings; reflection of content; summarising; empathic expression; open and closed questions;
• problems associated with questioning and;
• probes for clarifying, specifying and elaborating;

Module Two focussed on ‘Sending Information’ including:

• assuming the 1st perceptual position;
• discernment;
• disclosure;
• assertive, aggressive and submissive behaviours;
• constructing the content of a direct assertive message;
• sending ‘I’ messages;
• requests for the change in the behaviour of others;
• the power of words
• expressing feeling and emotions;
• congruence between verbal and non-verbal expression;
• choosing your behaviour;
• strategies for ensuring people understand your message; and
• escalation.

Module Three
Module Three focussed on ‘Managing the Interaction’ including:
• assuming the 3rd perceptual position;
• styles of interaction management;
• the balance between disclosure and enquiry;
• the balance between the contribution of two parties;
• managing anger and stress – with your mind and with your actions;
• negotiation;
• problem solving;
• dealing with avoiding or competitive parties; and
• mediation.