Patient complaints have the potential to improve clinical governance, but unfortunately the critical feedback is often not used to improve systems or practices. Discuss.

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(Intext citations are included in the word count, but the reference list is not.)
Inform your work by reading and referencing peer-reviewed nursing and health literature, particularly from the last 5 years. Use your reflections and insights from your experiences and observations during your studies to help you identify key issues and opportunities that are relevant to the chosen topic. Ensure you discuss elements of change, complexity and ambiguity of health environments for nurses and patients, and relate the discussion to the safety and effectiveness of patient care.