Reading Scenario

lei: Wow, this looks like a discrepancy in the time sheet of on of the customer associates. I better call Erin.

Hi Erin. I wanted to check on something in one of the time sheets this week. What happened?

Erin: Well, one of the team supervisors allowed one of our employees to report hours not actually worked in this pay period, thus receiving pay for time not yet earned.

Lei: Erin, you know we don’t allow anyone to do that. Let me get back to you on this. That is not good. This is a practice that is not covered. After reading this handbook, it seems like many of the duties that employees were expected to do and were in fact, evaluated on were also not clearly addressed. We need o update this manual!

How can Lei apply the four step control process outlined in the text to address this problem?

This week’s Assignment consists of watching a scenario about Sandwich Blitz, Inc. and reading the textbook section on “Bureaucratic Control Systems” in the Bateman and Snell text.

Click on the Video icon to sit in on a phone call Lei is having on a discrepancy in the time sheet of one of the customer associates.

ID: MT140-06-07-A