1- You are the Director of Quality of a 335-person company that manufactures scientific instruments and conducts research to find new principles and applications that can be developed into unique products. In the last couple of years, you have been attending Quality Workshops and courses. You have been reading the Six Sigma principles and wish to transform your company into a modern, quality organization. You believe that most of the senior management staff would rather quit than change their set ways.
How to you start to move your organization towards Six Sigma in the first three to six months of your program?

2- You are the Quality Manager for a facility that makes assorted mechanical products. One of the products, the gonkulator, a building safety device, has been the subject of random customer complaints involving false activation which has inconvenienced the customer. The complaint data appears to be statistically significant and the company President wants this irritating problem solved.
You bring this issue up at a joint production/engineering/purchasing/quality meeting. Production says they are putting out a good product and the problems are with a faulty design. Engineering insists that the production cannot make the product according to specification. As the Quality Engineer Manager how do you resolve this situation?
please answer the two questions as essay each one in one page base on six sigma principle
– Define
– mesure
– analyse
– improve
– control

1- You are the Director of Quality of a 335-person company that manufactures scientific instruments and conducts research to find new principles and applications that can be developed into unique products. In the last couple of years, you have been attending Quality Workshops and courses. You have been reading the Six Sigma principles and wish to transform your company into a modern, quality organization. You believe that most of the senior management staff would rather quit than change their set ways.
How to you start to move your organization towards Six Sigma in the first three to six months of your program?

2- You are the Quality Manager for a facility that makes assorted mechanical products. One of the products, the gonkulator, a building safety device, has been the subject of random customer complaints involving false activation which has inconvenienced the customer. The complaint data appears to be statistically significant and the company President wants this irritating problem solved.
You bring this issue up at a joint production/engineering/purchasing/quality meeting. Production says they are putting out a good product and the problems are with a faulty design. Engineering insists that the production cannot make the product according to specification. As the Quality Engineer Manager how do you resolve this situation?
please answer the two questions as essay each one in one page base on six sigma principle
– Define
– mesure
– analyse
– improve
– control