This file IT 284 Week 3 Assignment – How to Communicate contains overview to this task:

Consider the following scenario:

Bill, a project manager from a financial firm, calls the computer support hotline and expresses his frustrations with the software he has just purchased from your company. He is a new customer and has little experience with how to use the software. Note that communication is a key component to professional customer service.

Write a 700- to 1,050-word paper describing an approach, without solving the issue, that might be used to build a relationship with Bill. Your paper must define and address any messaging technologies that would be applicable, as well as the following:

Nonverbal versus verbal communicationEffective questioning strategiesRapport techniquesActive listening skills