Innovative adoption of technology has enabled dramatic change in many sectors of the economy at a national and international level. When we examine industries such as retail, travel, and financial services we see entirely new models of service delivery enabled by information technology. As leaders of social change in the health industry, you have the opportunity to learn from these practices and enable transformation in health settings. This week allows you to investigate these theories and proven practices in other industries and discuss how these practices can be applied in health care.

To prepare:
Reflect on positive consumer experiences that you have had related to using information technologies to access products or services.
How did the stakeholders in that setting use HIT platforms to improve your customer experience? Apply this thinking to this week’s Discussion.

Based on the scenario that you chose for your Final Project, explain what change management model you would implement for internal and external stakeholders. What change management theory would you use and how would you apply it through IT implementation? Outline specific change and innovation management strategies given your scenario, using best practices in the private sector.