Please follow each question: Novotel in Manly Australia ( the Process i chose is front office operation in Novotel, Manly Australia):

What are the customer specifications relevant to the chosen process?

Is the process undercontrol?

What are the common and special causes of variation?

How can these be reduced?

Is the process stable?

Is the process capable?

How could the process be simulated using a package like ExtendSim?

What questions would be worth answering through the simulation?